Refund Policy

At Aussride, we strive to provide a seamless booking experience for our users. However, we understand that there may be instances where you need to cancel your booking and request a refund. Please read our refund policy carefully to understand your rights and obligations regarding refunds for car bookings made through our platform.

Refund Eligibility

  • You may be eligible for a refund under the following circumstances:
  • You cancel your car booking within the specified cancellation period outlined in the booking confirmation.
  • Your booking is eligible for a refund according to the Provider's terms and conditions.
  • You have not used the car service and have not picked up the vehicle.

Cancellation Process

To request a refund, you must cancel your booking through the Aussride platform. Follow the instructions provided in the booking confirmation or contact our customer support team for assistance.

Refund Processing

Once your cancellation request is received and processed, we will initiate the refund to the original method of payment used for the booking. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

Refund Exceptions

  • Refunds may not be provided in the following circumstances:
  • If you cancel your booking outside the specified cancellation period.
  • If you have already used the car service or picked up the vehicle.
  • If your booking is subject to non-refundable terms and conditions set by the Provider.

Provider's Terms and Conditions

Your eligibility for a refund may also be subject to the terms and conditions of the car provider. Please review the Provider's terms and conditions for specific refund policies applicable to your booking.

Contact Us

If you have any questions or concerns regarding refunds, please contact our customer support team. We're here to assist you and ensure a satisfactory resolution to your query.

Policy Updates

We reserve the right to update or modify our refund policy at any time. Any changes to the policy will be effective immediately upon posting on our website or mobile application.

Thank you for choosing the Aussride. We appreciate your understanding and cooperation regarding our refund policy.